Frequently asked questions
When will car parks be reopening?
Almost all our car parks are now open, please check before you visit.
If you arrive at one of our car parks and it looks busy, then it probably is too busy so please find an alternative.
Car park charges (where applicable) have now resumed as normal. Some of our pay and display machines have contactless payment options, where you just hold your card against the card reader when prompted. At these sites, we suggest that visitors use their car key to press the buttons to reduce touch points. Bringing hand sanitiser to use or wearing gloves and then removing them safely is another option.
You can pay for parking by contactless card at some of our shop and cafe tills as previously but bear in mind that queues may be longer than usual. Some won’t be taking cash and no visitor centres will be giving change.
You can more frequently asked questions about car parks on our Car park visitor information page.
Can I go mountain biking?
Most of our formal mountain bike trails are now open. Make sure you check before you visit and check regularly to plan ahead.
There are also unauthorised mountain bike trails in the national forests and land. Please remember unauthorised trails have minimal management and may contain unexpected and very challenging features – they are not for inexperienced riders. FLS does not encourage this activity.
When will visitor centres be reopening?
When will toilets be reopening?
A phased reopening of our public toilets began on Monday 20 July 2020.
We have followed new Health Protection Scotland guidance on cleaning and maintenance to ensure that these facilities are safe for you to use.
Remember check here for updates.
Why are your litter bins not being emptied?
Before we can restart litter collections, we need to make sure we put in place the necessary measures to protect the health and wellbeing of our employees, contractors and visitors. So we would ask that you continue to exercise your rights to access the outdoors responsibly and take your litter away with you.
What will happen with previously issued car park passes?
Car parking charges resumed from Monday 20 July 2020 so we have automatically extended all current car parking season passes for four months.
Pass holders don’t need to do anything and we won’t be sending out new or amended passes.
Our staff will be monitoring and are aware of these extensions when carrying out their checks.
Can I camp overnight (wild or in campsites)?
With the reopening of all overnight accommodation on the 15 July, FLS is encouraging responsible wild camping. Minimise any impact on your surroundings and take all of your litter home with you.
For information on Scottish Government guidance to wild camping please visit their COVID-19: Sport, culture and leisure webpage.
Can I stay overnight in my campervan?
A campervan trial started across Scotland on Wednesday 15 July 2020, and will be in place until the end of August 2020. For more information visit our Stay the Night webpage.
Will there be rangers on site to help me?
We have limited staff at some sites and their focus will be on managing site safety.
Why are no permits being issued at the moment? When will that resume?
We are closely monitoring Scottish Government guidance to ensure we protect the health and wellbeing of our employees and those we work with including customers, suppliers, visitors and communities. In line with the current guidance, we have taken the decision to cancel permissions for events and group activities that were planned to take place between now and the end of August. For more information on agreements and permissions for specific guidance, please refer to our Tenants, Agreements and Permissions Holders’ FAQ (PDF 287KB).
Can volunteers carry out work on the national forests and land?
We are working to get our staff back to working away from home as quickly and safely as possible. The safety of our staff, volunteers and visitors is our first priority, and we need to make sure we have measures in place to meet the new FISA COVID-19 safety guidance for the forestry sector, as well as the latest Scottish Government guidance.
So before we can ask volunteers to take part in any activities, we need to make sure that they can also do so safely. Getting our staff back to work, and operations underway will take us a little time and once we have done that we will then be able to start looking at opportunities for volunteering on the national forests and land.
What outdoor activities have restarted under Phase 3?
The Scottish Government is in Phase 3 of its route map to recovery and has updated its guidance for exercise and non-contact leisure activities. Please make sure you adhere to the requirements for physical distancing and, before making plans, check relevant guidance in place for a number of sporting activities on the sportscotland website. You should also continue to be mindful of your rights and responsibilities when taking part in outdoor activities, and if you would normally require a permit, refer to our Tenants, Agreements and Permissions Holders’ FAQ (PDF 287KB)