We’re proud to be an organisation that uses the information you give us to improve our work. If you’ve a concern or are dissatisfied with our service, please contact us. We’ll do our best to resolve the issue and keep you informed on the progress of your complaint.

What to include in your complaint:

• your full name
• your contact details
• as much detail as possible about the complaint
• how you’d like us to resolve the matter

How to contact us:

You can contact us:

• by phone
• in writing
• by email
• in person at any of our offices

Area specific complaints

If your complaint relates to a specific forest or area, please contact the relevant local office.

General complaints

If you’ve a complaint that’s not related to a specific area, please send your complaint to:

Forestry and Land Scotland Head Office
Great Glen House
Leachkin Road
Inverness
IV3 8NW

Email: complaints@forestryandland.gov.scot
Phone: 0300 067 6000

Appeals

If you’re unhappy with the results of our complaints process, you can appeal with the Scottish Public Services Ombudsman.

Further information

Our customer guide to complaints provides more information on our complaints handling process.