Make a complaint
Make a complaint
We are proud to be an organisation that uses the information you provide us to learn from and improve upon. If you have a concern or are dissatisfied with a service please contact us and we will do our best to resolve it whilst ensuring you are aware of progress along each stage.
What to include in your complaint:
- your full name and contact details
- as much detail as possible about the complaint
- how you wish the matter to be resolved
You can contact us:
- by phone
- in writing
- by email
- in person at any of our offices
General complaints
If you have a complaint that is not related to a specific area, please direct your complaint to:
Forestry and Land Scotland Head Office
Great Glen House
Leachkin Road
Inverness
IV3 8NW
Email: complaints@forestryandland.gov.scot
Telephone: 0300 067 6000
Area specific complaints
If your complaint relates to a specific forest or area, please complain directly to the local Forestry and Land Scotland office.
Our regional offices manage work on the national forests and lands and any complaint related to activity in these forests should be directed to them directly.
Appeals
If you are dissatisfied with the results of our complaints procedure, appeals can be made to the Scottish Public Services Ombudsman.
Further information
Our Customer Guide to Complaints provides further information on our complaints handling process.